Legal · Chills Dance LLC
Refund Policy.
This Refund Policy explains when refunds, credits, cancellations and rescheduling options may be available for products and services offered by Chills Dance LLC. Please review it carefully before making a purchase or booking.
Part I
General Refund Principles
1. Refund Philosophy
At Chills Dance LLC, we believe in treating every customer fairly, respectfully and transparently.
Many of our Products and Services require significant preparation, advance scheduling, limited availability or provide immediate access to digital content. Because of this, refund eligibility varies depending on the specific Product or Service purchased.
Whenever reasonably possible, we aim to work with our customers to find practical solutions, including rescheduling, account credits or alternative arrangements where appropriate.
Please review the refund terms applicable to your specific purchase before completing your order or booking.
Individual Product Policies
Each Product or Service offered by Chills Dance LLC has its own refund rules based on its nature.
Examples include:
- Weekly Classes
- Online Learning
- 1:1 Dance Sessions
- The Next Chapter
- World Tour
- CHILLS Dance Camp
- Digital Products
- Physical Products
The applicable policy for each Product is described later in this document.
Case-by-Case Review
In exceptional circumstances, Chills Dance LLC may review individual situations on a case-by-case basis.
Any exception granted in one situation does not create an obligation to provide similar exceptions in future cases.
All refund decisions remain at the sole discretion of Chills Dance LLC unless otherwise required by applicable law.
Contact Before Filing a Dispute
If you experience any issue with your purchase, we encourage you to contact us before initiating a payment dispute or chargeback.
Most concerns can be resolved more quickly through direct communication.
You may contact us at:
nikachill.cooperation@gmail.com
2. General Refund Rules
Unless otherwise stated in this Policy or required by applicable law, all purchases are subject to the following general principles.
Digital Access
Products that provide immediate access to digital content are generally non-refundable once access has been delivered.
This includes, but is not limited to:
- Online Programs
- Digital Downloads
- Educational Videos
- Downloadable Resources
- Future Digital Products
Providing immediate access constitutes fulfillment of the purchase.
Services
Refund eligibility for Services depends upon:
- the type of Service;
- preparation required;
- scheduling commitments;
- cancellation timing;
- whether the Service has already been provided.
Product-specific policies appear later in this document.
Events
Events often involve advance planning, venue reservations, instructor scheduling and limited participant capacity.
Refund availability therefore varies depending on the individual event and the timing of cancellation.
Physical Products
Physical Products may qualify for replacement or refund in limited circumstances described later in this Policy.
Shipping costs, customs fees and similar third-party charges are generally non-refundable unless otherwise required by law.
Promotional Purchases
Discounted pricing, promotional offers, early bird registrations, bundle pricing and limited-time offers remain subject to the same refund rules unless expressly stated otherwise.
Expired promotional pricing cannot be applied retroactively.
Processing Time
Where a refund has been approved, reasonable efforts will be made to process the refund promptly.
Actual processing times depend on the original payment provider and financial institution.
Chills Dance LLC is not responsible for delays caused by banks, payment processors or credit card providers.
Original Payment Method
Approved refunds will generally be issued using the original payment method whenever reasonably possible.
If this is not possible, Chills Dance LLC may offer another reasonable refund method.
Non-Transferability
Refunds, credits and rescheduled services apply only to the original purchaser unless otherwise approved in writing.
Abuse of the Refund Policy
Chills Dance LLC reserves the right to decline future purchases, bookings or refund requests where there is evidence of repeated abuse of this Refund Policy, fraudulent activity or misuse of Products or Services.
No Double Recovery
Customers are not entitled to receive both:
- continued access to a Product or Service; and
- a full refund for that same Product or Service,
unless otherwise required by applicable law or expressly approved by Chills Dance LLC.
Partial Refunds
Where appropriate, Chills Dance LLC may offer partial refunds, account credits or alternative solutions instead of full refunds.
The decision to offer a partial refund remains at the sole discretion of Chills Dance LLC unless otherwise required by law.
Part II
Product & Service Refund Policies
3. Weekly Classes
Weekly Classes are scheduled on specific dates and times with limited participant capacity.
For this reason, cancellations and refund requests are handled according to the following guidelines.
Before the Class
If you are unable to attend, please cancel your reservation as early as possible through the applicable booking platform or by contacting the studio where the class is offered.
Availability of refunds, credits or rescheduling may depend on the booking platform or studio through which your reservation was made.
Missed Classes
Failure to attend a scheduled class without prior cancellation may result in the loss of that reservation.
Refunds are generally unavailable for missed classes.
Class Cancellation by Chills Dance LLC
If a class is cancelled by Chills Dance LLC, participants may be offered one of the following, depending on the circumstances:
- a replacement class;
- a class credit;
- a refund.
4. Online
The Online section includes digital educational products delivered electronically.
Examples include:
- Twerk From Within
- Free Challenge
- Live Classes
- Future Online Programs
Digital Access
Because access to digital content may be provided immediately after purchase, refund eligibility generally ends once access has been granted.
Please review the product description carefully before completing your purchase.
Technical Issues
If you experience technical difficulties accessing purchased content, please contact us.
Reasonable efforts will be made to resolve legitimate technical issues.
Technical support may include:
- restoring access;
- correcting delivery errors;
- replacing broken links;
- assisting with account access.
Duplicate Purchases
If you accidentally purchase the same Product more than once, please contact us as soon as possible.
Verified duplicate purchases may qualify for a refund or account credit.
5. 1:1 Dance Sessions
Private sessions require advance scheduling and personalized preparation.
Your reserved session time is held exclusively for you.
Rescheduling
If you are unable to attend, please notify us as early as possible.
Requests received at least 24 hours before the scheduled session will generally be eligible for one complimentary rescheduling, subject to availability.
Additional rescheduling requests may be reviewed individually.
Late Cancellation
Cancellation requests received less than 24 hours before the scheduled session may not qualify for a refund or complimentary rescheduling.
Missed Sessions
If you do not attend your scheduled session and have not provided advance notice, the session will generally be considered completed.
Refunds are generally unavailable in these circumstances.
Cancellation by Chills Dance LLC
If Chills Dance LLC needs to cancel or reschedule your session, you will be offered the next available appointment or another reasonable alternative.
If rescheduling is not possible, a refund may be provided.
Session Packages
Packages are intended to support long-term progress and are offered at discounted rates.
Unused sessions from an active package may be rescheduled in accordance with this Policy.
Refund requests for partially used packages will be reviewed individually.
Any approved refund may take into account:
- sessions already completed;
- package discounts received;
- administrative costs;
- any promotional pricing applied at the time of purchase.
6. The Next Chapter
The Next Chapter is a personalized one-on-one guidance experience that requires preparation before each session.
Each appointment reserves dedicated time exclusively for one participant.
Rescheduling
If you need to reschedule your session, please contact us at least 24 hours before your scheduled appointment.
Rescheduling requests are subject to availability.
Late Cancellation
Cancellation requests received less than 24 hours before the scheduled session may not qualify for a refund or complimentary rescheduling.
Missed Sessions
Failure to attend a scheduled session without advance notice will generally result in the session being considered completed.
Refunds are generally unavailable for missed appointments.
Cancellation by Chills Dance LLC
If Chills Dance LLC must reschedule a session due to unforeseen circumstances, a new appointment will be offered as soon as reasonably possible.
If an alternative appointment cannot be arranged, a refund may be provided.
Multi-Session Packages
Where multi-session packages are offered, unused sessions may be rescheduled in accordance with this Policy.
If a participant requests cancellation after completing part of a package, any approved refund will be calculated based on:
- sessions already completed;
- the standard individual session rate;
- package discounts received;
- promotional pricing applied at purchase.
7. World Tour
World Tour workshops and events are organized in collaboration with studios, event organizers or independent hosts in different countries.
Registration, payment processing and cancellation procedures may vary depending on the organizer responsible for the specific event.
Please review the event details carefully before completing your registration.
Registration
Depending on the event, registration may be managed by:
- Chills Dance LLC;
- the hosting studio;
- the event organizer;
- an authorized ticketing platform.
The applicable registration process will be clearly communicated before purchase.
Participant Cancellations
If you are unable to attend a workshop, please notify the organizer as soon as possible.
Refund eligibility depends on:
- the organizer's published policy;
- the timing of your cancellation;
- whether your place can reasonably be filled.
Changes to the Event
Schedules, venues, instructors and class formats may occasionally change due to circumstances beyond our reasonable control.
Reasonable efforts will be made to communicate important updates as soon as possible.
Such changes do not automatically qualify for a refund.
Event Cancellation
If a World Tour event is cancelled by Chills Dance LLC, participants may be offered one of the following, depending on the circumstances:
- transfer to a future workshop;
- event credit;
- refund.
8. CHILLS Dance Camp
CHILLS Dance Camp is a multi-day educational event that requires significant planning, venue reservations, instructor scheduling and production costs.
For this reason, refund availability becomes more limited as the event approaches.
Participant Cancellation
If you can no longer attend, please notify Chills Dance LLC as soon as possible.
Refund eligibility depends on:
- the date of cancellation;
- preparation already completed;
- commitments made to instructors and venues;
- whether your place can reasonably be filled.
Specific cancellation deadlines may be published on the event registration page.
Transfer of Registration
Where reasonably possible, Chills Dance LLC may allow a registration to be transferred to another participant.
Transfer requests:
- must be approved in advance;
- may require administrative verification;
- may be subject to an administrative fee.
Event Changes
Instructor lineups, schedules, class order, lecture topics and event details may change when reasonably necessary.
These changes do not automatically qualify participants for a refund.
Cancellation by Chills Dance LLC
If CHILLS Dance Camp is cancelled by Chills Dance LLC before the event begins, participants may be offered one or more of the following:
- transfer to a future camp;
- event credit;
- refund.
The option provided will depend on the specific circumstances of the cancellation.
9. Digital Products
Digital Products include educational content delivered electronically.
Examples include:
- Online Programs;
- downloadable resources;
- digital workbooks;
- educational PDFs;
- future digital learning products.
Digital Delivery
Once digital access has been provided, refund eligibility generally ends because the purchased content has already been delivered.
Please review product descriptions carefully before completing your purchase.
Technical Support
If you experience difficulty accessing a purchased Product, please contact us.
Reasonable efforts will be made to resolve technical issues, including:
- restoring access;
- replacing incorrect links;
- correcting delivery errors;
- resolving access issues.
Duplicate Purchases
Verified duplicate purchases made accidentally may qualify for a refund or account credit.
Please contact us as soon as possible if this occurs.
10. Physical Products
Physical Products may include books, journals, merchandise and other educational materials.
Damaged Products
If your order arrives damaged, please contact Chills Dance LLC within a reasonable period after delivery.
Where appropriate, we may request photographs showing the damage before determining the appropriate resolution.
Depending on the circumstances, we may offer:
- a replacement;
- a refund;
- another reasonable solution.
Incorrect Orders
If you receive the wrong Product, please contact us as soon as possible.
Reasonable efforts will be made to correct the order promptly.
Shipping Delays
Delivery times depend upon shipping carriers and destination.
Chills Dance LLC is not responsible for delays caused by postal services, customs authorities, weather conditions or other circumstances beyond our reasonable control.
Lost Shipments
If your shipment appears to be lost, please contact us.
We will work with the shipping provider to investigate the delivery and determine an appropriate resolution.
Change of Mind
Because physical products may involve printing, preparation or limited inventory, returns requested solely because a customer changes their mind may not always be available.
Where a return is accepted, the Product must generally be:
- unused;
- in its original condition;
- returned within the timeframe communicated by Chills Dance LLC.
The customer is generally responsible for return shipping costs unless the return results from an error by Chills Dance LLC.
Refund Processing
Approved refunds for physical products are generally processed after the returned Product has been received and inspected, where applicable.
Part III
Special Circumstances
11. Payment Disputes
Chills Dance LLC is committed to resolving concerns fairly and efficiently.
If you experience an issue with a purchase, we encourage you to contact us before initiating a payment dispute or chargeback with your financial institution.
Many concerns can be resolved more quickly through direct communication.
Contact Before Filing a Chargeback
If you believe that:
- you were charged incorrectly;
- you experienced a technical issue;
- you accidentally made a duplicate purchase;
- you have questions regarding your order;
please contact us first at:
nikachill.cooperation@gmail.com
We will make reasonable efforts to review your request and provide an appropriate solution.
Chargebacks
Initiating a chargeback after receiving Products, Services or digital access may delay the resolution process.
Where a chargeback is initiated after Products or Services have been delivered, Chills Dance LLC reserves the right to:
- suspend access to purchased Products;
- suspend future bookings;
- decline future purchases;
- provide supporting documentation to the payment provider regarding the completed transaction.
Nothing in this section limits any rights available under applicable law.
12. Force Majeure
Certain circumstances beyond anyone's reasonable control may affect scheduled Products or Services.
These may include, but are not limited to:
- severe weather;
- natural disasters;
- public health emergencies;
- government restrictions;
- travel disruptions;
- venue closures;
- instructor illness;
- transportation interruptions;
- internet outages;
- technical failures;
- other unforeseen events.
If such circumstances affect a Product or Service, Chills Dance LLC will make reasonable efforts to provide an appropriate alternative whenever possible.
Depending on the situation, alternatives may include:
- rescheduling;
- account credit;
- transfer to a future event;
- partial refund;
- full refund.
The appropriate solution will depend on the specific circumstances.
13. Changes to this Policy
Chills Dance LLC may update this Refund Policy from time to time as Products, Services and business operations evolve.
The most current version will always be available on this Website.
The Last Updated date below indicates when this Policy was most recently revised.
Your continued use of the Website or purchase of Products and Services after an updated Policy has been published constitutes your acceptance of the revised Policy.
14. Contact Us
Questions regarding this Refund Policy may be directed to:
Chills Dance LLC
Website
nikachill.cooperation@gmail.com
We will make reasonable efforts to respond to refund-related inquiries as soon as reasonably practicable.
Acknowledgement
By purchasing any Product or Service from Chills Dance LLC, you acknowledge that you have read, understood and agreed to this Refund Policy.