Legal · Chills Dance LLC

Refund Policy.

Version 2.1 · Effective October 13, 2026

This general Refund Policy covers classes, events, coaching, and digital products. Physical merchandise purchases follow the separate Merchandise Returns & Exchanges Policy.

Returning merch? Review the complete Merchandise Returns & Exchanges Policy before mailing anything.

Part I

General Refund Principles

1. Refund Philosophy

At Chills Dance LLC, we believe in treating every customer fairly, respectfully and transparently.

Many of our Products and Services require significant preparation, advance scheduling, limited availability or provide immediate access to digital content. Because of this, refund eligibility varies depending on the specific Product or Service purchased.

Whenever reasonably possible, we aim to work with our customers to find practical solutions, including rescheduling, account credits or alternative arrangements where appropriate.

Please review the refund terms applicable to your specific purchase before completing your order or booking.

Individual Product Policies

Each Product or Service offered by Chills Dance LLC has its own refund rules based on its nature.

Examples include:

The applicable policy for each Product is described later in this document.

Case-by-Case Review

In exceptional circumstances, Chills Dance LLC may review individual situations on a case-by-case basis.

Any exception granted in one situation does not create an obligation to provide similar exceptions in future cases.

All refund decisions remain at the sole discretion of Chills Dance LLC unless otherwise required by applicable law.

Contact Before Filing a Dispute

If you experience any issue with your purchase, we encourage you to contact us before initiating a payment dispute or chargeback.

Most concerns can be resolved more quickly through direct communication.

You may contact us at:

twerk@nikachill.com

2. General Refund Rules

Unless otherwise stated in this Policy or required by applicable law, all purchases are subject to the following general principles.

Digital Access

Products that provide immediate access to digital content are generally non-refundable once access has been delivered.

This includes, but is not limited to:

Providing immediate access constitutes fulfillment of the purchase.

Services

Refund eligibility for Services depends upon:

Product-specific policies appear later in this document.

Events

Events often involve advance planning, venue reservations, instructor scheduling and limited participant capacity.

Refund availability therefore varies depending on the individual event and the timing of cancellation.

Physical merchandise

Physical merchandise purchases are governed by the separate Merchandise Returns & Exchanges Policy. That policy controls if it conflicts with a general provision on this page.

Promotional Purchases

Discounted pricing, promotional offers, early bird registrations, bundle pricing and limited-time offers remain subject to the same refund rules unless expressly stated otherwise.

Expired promotional pricing cannot be applied retroactively.

Processing Time

Where a refund has been approved, reasonable efforts will be made to process the refund promptly.

Actual processing times depend on the original payment provider and financial institution.

Chills Dance LLC is not responsible for delays caused by banks, payment processors or credit card providers.

Original Payment Method

Approved monetary refunds are issued to the original payment method. We do not issue a refund to a different card, by cash, or through a third-party transfer. A separately accepted account credit or rescheduled service is not a card refund.

After we initiate a refund, posting time is controlled by the payment provider and the customer’s bank, card issuer, or wallet provider and may vary.

Non-Transferability

Refunds, credits and rescheduled services apply only to the original purchaser unless otherwise approved in writing.

Abuse of the Refund Policy

Chills Dance LLC reserves the right to decline future purchases, bookings or refund requests where there is evidence of repeated abuse of this Refund Policy, fraudulent activity or misuse of Products or Services.

No Double Recovery

Customers are not entitled to receive both:

unless otherwise required by applicable law or expressly approved by Chills Dance LLC.

Partial Refunds

Where appropriate, Chills Dance LLC may offer partial refunds, account credits or alternative solutions instead of full refunds.

The decision to offer a partial refund remains at the sole discretion of Chills Dance LLC unless otherwise required by law.

Part II

Product & Service Refund Policies

3. Weekly Classes

Weekly Classes are scheduled on specific dates and times with limited participant capacity.

For this reason, cancellations and refund requests are handled according to the following guidelines.

Before the Class

If you are unable to attend, please cancel your reservation as early as possible through the applicable booking platform or by contacting the studio where the class is offered.

Availability of refunds, credits or rescheduling may depend on the booking platform or studio through which your reservation was made.

Missed Classes

Failure to attend a scheduled class without prior cancellation may result in the loss of that reservation.

Refunds are generally unavailable for missed classes.

Class Cancellation by Chills Dance LLC

If a class is cancelled by Chills Dance LLC, participants may be offered one of the following, depending on the circumstances:

Courses and Intensives Sold as a Program

Some in-person classes in Los Angeles are sold together as one program with a limited number of spots, for example a multi-week course or intensive. For these programs the rules below apply instead of the "Before the Class" and "Missed Classes" guidelines above.

  • All sales are final. We do not issue refunds once a spot is purchased.
  • If you cannot take part, you may pass your spot to another person for the whole program. Write to twerk@nikachill.com with the new participant's name and email so we can update the list.
  • A spot cannot be split. Single classes within a program cannot be passed on to someone else.
  • A missed class is not refunded, replaced, credited or rescheduled.

If Chills Dance LLC cancels a class in the program, "Class Cancellation by Chills Dance LLC" above applies.

4. Online

The Online section includes digital educational products delivered electronically.

Examples include:

Digital Access

Because access to digital content may be provided immediately after purchase, refund eligibility generally ends once access has been granted.

Please review the product description carefully before completing your purchase.

Technical Issues

If you experience technical difficulties accessing purchased content, please contact us.

Reasonable efforts will be made to resolve legitimate technical issues.

Technical support may include:

Duplicate Purchases

If you accidentally purchase the same Product more than once, please contact us as soon as possible.

Verified duplicate purchases may qualify for a refund or account credit.

5. 1:1 Dance Sessions

Private sessions require advance scheduling and personalized preparation.

Your reserved session time is held exclusively for you.

Rescheduling

If you are unable to attend, please notify us as early as possible.

Requests received at least 24 hours before the scheduled session will generally be eligible for one complimentary rescheduling, subject to availability.

Additional rescheduling requests may be reviewed individually.

Late Cancellation

Cancellation requests received less than 24 hours before the scheduled session may not qualify for a refund or complimentary rescheduling.

Missed Sessions

If you do not attend your scheduled session and have not provided advance notice, the session will generally be considered completed.

Refunds are generally unavailable in these circumstances.

Cancellation by Chills Dance LLC

If Chills Dance LLC needs to cancel or reschedule your session, you will be offered the next available appointment or another reasonable alternative.

If rescheduling is not possible, a refund may be provided.

Session Packages

Packages are intended to support long-term progress and are offered at discounted rates.

Unused sessions from an active package may be rescheduled in accordance with this Policy.

Refund requests for partially used packages will be reviewed individually.

Any approved refund may take into account:

6. The Next Chapter

The Next Chapter is a personalized one-on-one guidance experience that requires preparation before each session.

Each appointment reserves dedicated time exclusively for one participant.

Rescheduling

If you need to reschedule your session, please contact us at least 24 hours before your scheduled appointment.

Rescheduling requests are subject to availability.

Late Cancellation

Cancellation requests received less than 24 hours before the scheduled session may not qualify for a refund or complimentary rescheduling.

Missed Sessions

Failure to attend a scheduled session without advance notice will generally result in the session being considered completed.

Refunds are generally unavailable for missed appointments.

Cancellation by Chills Dance LLC

If Chills Dance LLC must reschedule a session due to unforeseen circumstances, a new appointment will be offered as soon as reasonably possible.

If an alternative appointment cannot be arranged, a refund may be provided.

Multi-Session Packages

Where multi-session packages are offered, unused sessions may be rescheduled in accordance with this Policy.

If a participant requests cancellation after completing part of a package, any approved refund will be calculated based on:

7. World Tour

World Tour workshops and events are organized in collaboration with studios, event organizers or independent hosts in different countries.

Registration, payment processing and cancellation procedures may vary depending on the organizer responsible for the specific event.

Please review the event details carefully before completing your registration.

Registration

Depending on the event, registration may be managed by:

The applicable registration process will be clearly communicated before purchase.

Participant Cancellations

If you are unable to attend a workshop, please notify the organizer as soon as possible.

Refund eligibility depends on:

Changes to the Event

Schedules, venues, instructors and class formats may occasionally change due to circumstances beyond our reasonable control.

Reasonable efforts will be made to communicate important updates as soon as possible.

Such changes do not automatically qualify for a refund.

Event Cancellation

If a World Tour event is cancelled by Chills Dance LLC, participants may be offered one of the following, depending on the circumstances:

8. CHILLS Dance Camp

CHILLS Dance Camp is a multi-day educational event that requires significant planning, venue reservations, instructor scheduling and production costs.

For this reason, refund availability becomes more limited as the event approaches.

Participant Cancellation

If you can no longer attend, please notify Chills Dance LLC as soon as possible.

Refund eligibility depends on:

Specific cancellation deadlines may be published on the event registration page.

Transfer of Registration

Where reasonably possible, Chills Dance LLC may allow a registration to be transferred to another participant.

Transfer requests:

Event Changes

Instructor lineups, schedules, class order, lecture topics and event details may change when reasonably necessary.

These changes do not automatically qualify participants for a refund.

Cancellation by Chills Dance LLC

If CHILLS Dance Camp is cancelled by Chills Dance LLC before the event begins, participants may be offered one or more of the following:

The option provided will depend on the specific circumstances of the cancellation.

9. Digital Products

Digital Products include educational content delivered electronically.

Examples include:

Digital Delivery

Once digital access has been provided, refund eligibility generally ends because the purchased content has already been delivered.

Please review product descriptions carefully before completing your purchase.

Technical Support

If you experience difficulty accessing a purchased Product, please contact us.

Reasonable efforts will be made to resolve technical issues, including:

Duplicate Purchases

Verified duplicate purchases made accidentally may qualify for a refund or account credit.

Please contact us as soon as possible if this occurs.

10. Merchandise Purchases

Eligible merchandise returns must be requested within 14 calendar days after carrier delivery. Items must meet the condition requirements, and no return should be mailed before written approval. Approved merchandise refunds are initiated to the original payment method within 7 business days after receipt and inspection.

The complete rules for item condition, return authorization, exchanges, SHAKE printed-to-order pieces, damaged or incorrect items, Final Sale items, shipping costs, and discounted sets appear in the Merchandise Returns & Exchanges Policy. The Shipping & Delivery Policy covers processing times, USPS tracking, delays, address changes, returned packages, and loss or damage.

Part III

Special Circumstances

11. Payment Disputes

Chills Dance LLC is committed to resolving concerns fairly and efficiently.

If you experience an issue with a purchase, we encourage you to contact us before initiating a payment dispute or chargeback with your financial institution.

Many concerns can be resolved more quickly through direct communication.

Contact Before Filing a Chargeback

If you believe that:

please contact us first at:

twerk@nikachill.com

We will make reasonable efforts to review your request and provide an appropriate solution.

Chargebacks

Initiating a chargeback after receiving Products, Services or digital access may delay the resolution process.

Where a chargeback is initiated after Products or Services have been delivered, Chills Dance LLC reserves the right to:

Nothing in this section limits any rights available under applicable law.

12. Force Majeure

Certain circumstances beyond anyone's reasonable control may affect scheduled Products or Services.

These may include, but are not limited to:

If such circumstances affect a Product or Service, Chills Dance LLC will make reasonable efforts to provide an appropriate alternative whenever possible.

Depending on the situation, alternatives may include:

The appropriate solution will depend on the specific circumstances.

13. Changes to this Policy

Chills Dance LLC may update this Refund Policy from time to time as Products, Services and business operations evolve.

The most current version will always be available on this Website.

The Last Updated date below indicates when this Policy was most recently revised.

Your continued use of the Website or purchase of Products and Services after an updated Policy has been published constitutes your acceptance of the revised Policy.

14. Contact Us

Questions regarding this Refund Policy may be directed to:

CHILLS DANCE LLC, operator of the Nika Chill brand

1444 S Bronson Ave, Los Angeles, CA 90019-4322

Website: https://nikachill.com

Email: twerk@nikachill.com

We will make reasonable efforts to respond to refund-related inquiries as soon as reasonably practicable.

Acknowledgement

By purchasing any Product or Service from Chills Dance LLC, you acknowledge that you have read, understood and agreed to this Refund Policy.