Merch Store · CHILLS DANCE LLC

Merch Returns & Exchanges.

Effective September 20, 2026

Request an eligible merchandise return within 14 calendar days after carrier delivery. Review every condition before mailing anything.

Nika Chill Merchandise

Returns & Exchanges

This policy applies to physical merchandise purchased from the official Nika Chill online store. It does not replace the separate cancellation and refund terms for classes, events, coaching, or digital products.

Return window

We accept eligible returns requested within 14 calendar days after the carrier marks the order delivered. Before mailing anything, email twerk@nikachill.com with your order number, the item you want to return, and the reason for the return.

After we approve a return in writing and provide the return address, the package must be postmarked within 7 calendar days. Returns mailed without written authorization may be refused or delayed.

Return condition

Returned merchandise must be:

• unworn except for a brief try-on;
• unwashed and unaltered;
• clean and undamaged;
• free of perfume, smoke, body odor, pet hair, deodorant, makeup, and other marks; and
• returned with any original tags still attached and any reusable original packaging supplied with the item.

Please try on shorts and tops over undergarments. Dance Knee Pads must be tried on over clean clothing. We may decline a return that does not meet these objective condition requirements. This condition rule does not limit remedies for a verified defect, incorrect item, or other right that cannot legally be waived.

Change of mind, fit, or size

For a change of mind, fit, or size:

• the customer pays for tracked return shipping;
• original shipping charges are not refundable;
• the returned item must pass inspection; and
• any replacement depends on current inventory.

Size exchanges are available only when the requested replacement is in stock and we approve the exchange in writing. Our approval email will state the return steps and any shipping charge before the customer mails the item. If the requested size is unavailable, the customer may return an otherwise eligible item for a refund and place a new order.

Approved replacement SHAKE THAT ASS pieces may require up to 14 business days after the returned item passes inspection because they are printed to order.

Standard-design SHAKE THAT ASS pieces are printed to order, but they follow the same 14-day return and exchange conditions. They are not treated as personalized merchandise solely because printing begins after the order is placed.

Damaged, defective, missing, or incorrect items

Contact twerk@nikachill.com as soon as possible, preferably within 7 calendar days after delivery, and include:

• the order number;
• a description of the issue;
• clear photos of the item;
• photos of the shipping label and all packaging when shipping damage is involved; and
• a photo showing any missing or incorrect contents, when applicable.

Keep the merchandise and all packaging until we reply. If an item arrived damaged, defective, incomplete, or different from the item ordered, we will provide an appropriate replacement or refund and cover any required return shipping. The requested seven-day reporting period helps us preserve carrier claims and investigate promptly; it does not limit any nonwaivable legal rights.

Final Sale and personalized merchandise

The following cannot be returned for a change of mind:

• merchandise clearly marked Final Sale on the product page and at checkout before purchase; and
• merchandise personalized or specially modified to the customer’s instructions.

Sale pricing or the automatic SHAKE set discount does not make an item Final Sale unless that restriction is clearly shown before purchase. A Final Sale restriction never removes remedies for an item that arrives damaged, defective, incorrect, or materially different from its description, or rights that cannot legally be waived.

Discounts and sets after a partial return

Refunds are based on the amount paid and the promotion requirements in effect at purchase.

• If one item from a discounted SHAKE set is returned, the kept item is recalculated at its regular purchase-time price and the $5 set discount is removed from the refund calculation.
• This adjustment does not apply when the return is caused by our error, a verified defect, shipping damage, or where prohibited by law.
• Applicable taxes are refunded as required by law.

Return shipping

Use a tracked shipping service and keep the receipt until the return is complete. Customers are responsible for merchandise lost during an independently arranged return shipment. If we provide a prepaid label for a customer-choice return, its disclosed cost may be deducted from the refund. We cover required return shipping when the item is damaged, defective, incorrect, or sent in error.

Refund timing

After an eligible return is delivered and inspected, we will initiate the refund to the original payment method within 7 business days. We do not issue a refund to a different card, by cash, or through a third-party transfer. After we initiate the refund, posting time is controlled by Stripe and the customer’s bank, card issuer, or wallet provider and may vary.

Nothing in this policy limits consumer rights that cannot be waived under applicable law.